Support

Clear guidance, online resources, and responsive technical support for customers and partners. Everything you need, in one place.

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Pick what you need

Tickets

Create a new support incident or check the status of one.

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Documentation

Install, configure, and operate InterformNG2 with confidence.

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FAQ

Answers to the questions we hear most often.

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Referral

Introduce Interform to a company. Get 50% off for 12 months.

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Here to help when you need us

24/5 support across multiple time zones and languages.
Clear answers, predictable guidance.

Create a new ticket

If you are not registered yet, email support@interform400.com.

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Check ticket status

Sign in to track open tickets and recent updates.

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PROCESS & RESPONSIBILITY

Who does what before Interform gets involved

InterformNG2 is sold in two ways. The support flow depends on which applies to you.

DIRECT CUSTOMER

You contract directly with Interform.

Your IT team is first-line. Interform is second-line.

1
End user reports issue→ Internal IT helpdesk
2
IT cannot resolve→ Open ticket with Interform support
3
Interform investigates→ Bug fix, configuration advice, or scoped PS work

PARTNER CUSTOMER

Your licence was sold and implemented by a partner.

Your partner is first-line. Interform is reached by the partner, not by you.

1
End user reports issue→ Internal IT helpdesk
2
IT cannot resolve→ Open ticket with your partner
3
Partner cannot resolve→ Partner escalates to Interform on your behalf

Key rule for partner customers: the end customer's SLA applies, not the partner's. Partners should name the end customer in the ticket subject or first message.

WHY INTERFORM SUPPORT

Experts dedicated to your success

Business-critical output

When document or label output fails, operations stop. Shipping queues. Trucks wait. We treat it that way.

In-house development

Support sits next to the developers building InterformNG2. Complex issues reach the right people fast.

One product focus

Output Management is all we do. No distractions. Deep knowledge of your environment and your ERP.

Learn at your own pace

Structured learning, videos, and step-by-step guidance.

Quick visual walkthroughs

Templates, workflows, printing, and more, in short focused clips.

Watch the library →

SUCCESS ACADEMY

Structured training and certification

Step-by-step learning paths for end users and admins.

Discover the Academy →

Need help with Interform?

We are here to support you.

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