With Interform’s email functionality, you can distribute a wide range of output—such as invoices, purchase orders, statements, and shipping notifications—directly from ERP systems and other business applications. By automating these workflows, you reduce administrative workload and improve overall efficiency in output delivery.
Interform connects to your organisation’s SMTP(S) mail servers, making email distribution simple and transparent. You can configure multiple SMTP gateways to support reliable and flexible communication.
With Interform, you can design plaintext or rich HTML emails, with or without attachments. Variables can be used to customise PDF file names and define distribution methods based on ERP or application data (XML, SCS, AFPDS, etc.).
You can also generate personalised email content dynamically to accompany attached output.
Personalised communication helps improve open rates, click-through rates, and overall customer satisfaction. With Interform, this is simple to achieve.
Interform enables the creation of fully customisable email templates. Each email can align with your brand identity with logos, customised subject lines, and personalised body content.
You can take this a step further with scheduled emailing and automated triggers. Output can be emailed at specific times or based on events — for example, sending order confirmations immediately after purchase completion. This ensures timely communication and reduces manual work.
With advanced distribution logic, you can create rules-based emailing. Output is sent to the correct recipients based on predefined criteria – such as sending invoices to accounts payable or shipping notifications to logistics teams.
Interform allows you to design the email body directly in the same graphical designer used for documents and labels. You can build HTML or plain-text email layouts with your branding, logos, tables, variable fields, and conditional sections.
This makes it easy to maintain consistent communication without relying on external tools or manual formatting.
In many ERP systems, emails are sent from a shared sender address, often a no-reply mailbox. This limits communication and typically routes delivery issues and replies back to IT.
With Interform, the ERP user can be set as the sender of the email. This enables direct communication between your organisation and customers or partners. Replies and delivery errors are returned to the user, allowing them to respond quickly or correct master data themselves.
This approach improves communication quality and reduces the administrative burden on IT.
Standard ERP emailing often relies on sending the main message as a PDF attachment, with only a short, fixed text in the email body.
Interform adds the option to place the full message directly in the email body using structured and personalised content. Attachments remain optional and can still be included when needed.
This flexibility allows you to choose the most effective way to communicate, depending on the type of message or notification being sent.
For certain use cases, such customer-facing communication, Interform allows emails to be prepared automatically and presented to the user before sending.
The user can review the content, add or adjust information, and then send the email manually. This provides flexibility that standard ERP email solutions typically do not offer.
Interform provides detailed logging for all email operations, including SMTP responses, delivery status, and validation checks. Failed emails can be flagged, retried, or routed through alternative SMTP gateways.
Administrators can review logs centrally, making it easier to troubleshoot and maintain stable email flows.
